Words That Describe Us: Volume 11

MANCHESTER and HARTFORD — Aetna Ambulance and the Ambulance Service of Manchester (ASM) send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Excellent! Staff were highly professional and sensitive to an otherwise embarrassing situation. This was highly appreciated. (13-55969; M. Weller and M. Cafazzo)
• Quick!!
• Caring x 4.
• Professional. Thank you! Joyce was great. Helped me feel safe and taken care of.
• Competent.
• Pleased.
• Perfect.
• Excellent. Very professional – kind and caring.
• Awesome.
• Great.
• Good job!
• Excellent x 7.
• Extraordinary.
• Very, very good.
• Fantastic.
• Adequate.
• 10 Stars. The driver was great! The medic kept my spirits high. Excellent team!! Thank you so much!! (13-59441; R. Leslie and B. Langan)